Refund policy

Return & Refund Policy

At Bee Exquisite Couture, we want you to feel confident in every purchase. If something isn’t right, we’re here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

  • Unworn and unused
  • In its original condition
  • With tags attached
  • In original packaging
  • Accompanied by proof of purchase

To start a return, please contact us at:
📧 BeeExquisitecouture@outlook.com

We cover shipping only for damaged or incorrect items.

Once your return is approved, we will provide instructions on how and where to send your item.

⚠️ Important: Items sent back without first requesting a return will not be accepted.

Damages & Issues

Please inspect your order upon arrival.

If your item is:

  • Damaged
  • Defective
  • Incorrect

Contact us immediately so we can resolve the issue promptly.

Non-Returnable Items

We do not accept returns on:

  • Personal care items (including beauty products)
  • Custom or personalized items
  • Perishable goods
  • Hazardous materials
  • Sale items or gift cards
  • Beauty Products
  • Final Sale

If you’re unsure about an item, feel free to contact us before purchasing.

Exchanges

We do not offer direct exchanges.

To receive a different item, please:

  1. Return the original item
  2. Place a new order once your return is approved

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.

Items must still meet all return conditions listed above.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds are issued to your original payment method
  • Processing time: up to 10 business days

Please note:

  • Your bank or credit card provider may take additional time to post the refund

If more than 15 business days have passed since your refund was approved, please contact us at:
📧 BeeExquisitecouture@outlook.com